The privacy of our customers and users is important to us.
We’ve broken down the basics of our data privacy and security practices here, so you can be better informed about them.
As provided under applicable laws, (notably, as examples, under the E.U. General Data Protection Regulation (GDPR) and/or the California Consumer Privacy Act (CCPA), individuals (“data subjects”) subject to such laws have specific rights with respect to controlling their own personal data, which rights may include, but not be limited to, the right to request access to, correction, deletion or export of, or restriction on certain uses of, their personal information.
We have implemented procedures to efficiently intake, track, and address these Subject Access Requests, in accordance with legal requirements. Information, instructions, and links to submit a Subject Access Request are available on our websites and in our privacy policies.
In addition to licensing product subscriptions directly to individual consumer users, Rosetta Stone has designed and licenses certain of its language-learning solutions for use under an Enterprise licensing model.
If you are a corporate, educational, government and other institution that licenses access to our products for your users under an enterprise model, your organization is and remains the controller of the personal data of all of your organization’s users. Rosetta Stone acts and complies with its obligations as a data processor, under the direction and instructions of our enterprise clients as reflected in our Enterprise license and service agreement, and our Data Processing Addendum, which is incorporated into our Enterprise license terms.
Rosetta Stone utilizes certain service provider subprocessors and/or affiliates to enable us to provision and support our enterprise products and services to all of our enterprise licensees and their learners. Our service providers are carefully selected and engaged under contractual commitments of data privacy, security and data processing, and compliance obligations that support our obligations to our enterprise clients. Consistent with our own obligations, we remain responsible to our enterprise clients for our service provider subprocessors with respect to their role in supporting our products and services to our clients. If you are an enterprise client and would like to see the current list of subprocessors for our Rosetta Stone Language Enterprise products and services, please Click Here. If you would like to subscribe to receive notifications to any update to this list, please Click Here.
We are committed to maintaining the privacy of our customers while also honoring proper legal requests for data and cooperating with the appropriate law enforcement. Rosetta Stone will only respond to formal, legitimate, and mandatory legal orders for production of data by the appropriate official law enforcement entity or agency. Rosetta Stone reviews all requests to ensure that procedures have been followed and the request includes all requisite identifying information to accurately and narrowly identify the information to be produced.
If proper procedure and support is presented, Rosetta Stone will strictly limit the disclosure of information to the scope of the order, and may choose to redact portions where appropriate or request a protective order if necessary to keep the information confidential.
To the extent legally permitted, Rosetta Stone shall promptly notify an individual if it receives a legally binding request or demand from any law enforcement agency, governmental agency, court, or other authority for any Personal Data provided to us.
We encourage all of our customers to take precautions to protect their accounts and personal information.
Visit the Federal Trade Commission website for even more in-depth tips and resources on keeping your information and technology secure.
StaySafeOnline provides practical tips and resources from the federal government and the technology industry.
For practical tips for businesses on creating and implementing a plan for safeguarding personal information, the Federal Trade Commission has provided helpful guidance, available at https://www.ftc.gov/tips-advice/business-center/guidance/protecting-personal-information-guide-business.
If you have questions or would like additional information regarding Rosetta Stone’s privacy and security practices you may email us at [email protected].