FAQ s

Everything you need to know so you can be a Rosetta Stone pro.
Don’t see your question here? Give us a shout at help@rosettastone.com.

Does it work? What will I be able to do?

Yes, but with one small catch. You have to put in the work.

You’ll get help from our tried-and-true Dynamic Immersion® technology and a suite of tools designed to get you off the app and thriving in real life. The rest is up to you.

I leave for my trip in two weeks. Is it too late to start using Rosetta Stone?

Not at all! In general, a slow and steady approach to learning beats cramming, but the most important thing is to start.

Here’s what we recommend:

  • First, check out Phrasebook, available with our most popular languages. Use it to access essential phrases and words and get instant feedback on your accent. We know you’ll nail it!
  • Next, download a few units so you can knock them out on the plane. Scared of disturbing a sleeping seatmate? You can temporarily turn off the speaking component.
  • Trying the language out in the real world is just as important as trying it out on the app. So be bold! Make friends. Ask to jump in.
  • Finally, have fun!

Can I change languages?

Rosetta Stone Unlimited members get full access to all our languages. You can find out how to sign up here.

Why should I get Rosetta Stone when there are other, free alternatives?

If you made it to our FAQ page, chances are you already tried free, quick and easy.

With us, you’ll get useful content that’s crafted by linguists instead of crowd-sourced. You’ll get an immersive experience that mimics real life, instead of flashcards. And by pushing yourself during the lessons themselves, you’ll get to breathe easy when it comes to actual conversations.

How much will I need to know in advance? Is there a placement test?

Join at any level. The first time you open the app, you’ll get a chance to choose a plan based on your experience and what you hope to get out of learning.

How do I switch between the app and desktop?

Your progress syncs automatically across devices. All you need to do is sign in and you can pick up wherever you left off.

What comes with my subscription?

In addition to useful content and an immersive experience, you’ll also get a suite of tools developed to help you succeed in the real world.

What is Seek & Speak®️ and why is it asking me to find a fruit?

Seek & Speak®️ is a scavenger hunt powered by augmented reality. When you feel like you’ve been sitting down for too long, open it up and choose a challenge. It will send you on a hunt for something like fruit or tech devices. You snap a pic, it delivers a translation and together you start building a conversation.

How do I access lessons offline?

Once you open a Unit, you should see an option to “use offline” in the lower right-hand corner. Give that a tap, and you’ll have access anywhere, whether it’s a long flight or that part of your house that never seems to get service.

I’d like to practice with a real person. How do I sign up for tutoring?

Once you’ve logged enough lessons, you’ll get a prompt to schedule a tutoring session. The first session is free. After that, they cost either $14 or $19 per session. No need to do anything special to prepare, just participate. This is currently available on desktop only.

How often should I use Rosetta Stone?

We recommend five days a week, 30 minutes a day as part of our guided course.

But you can go at whatever pace you’d like.

What if I’m really bad at it? Like bowling. I’m terrible at bowling.

You might be! At first. Learning a new language is a skill, so it’s something you grow over time. We’ll be coaching you throughout the process with a personalized game plan, nuanced feedback on your accent, and even live tutoring.

And if you are a little bad at first? So what! Small mistakes are just good stories waiting to happen.

I'm ready to get started! Where do I go?

Right here!

Will I get full access?

You bet.

I got my subscription. Where do I go?

Will I be charged after the trial is up? How much?

If you shared credit card information before starting your free trial, at the end of your trial, your credit card will be automatically charged for a 12-month subscription at MSRP.

Your subscription will automatically renew at the end of your subscription period, and you can opt-out of auto-renewal at any time. Purchase terms of the respective app store apply to mobile app subscriptions.

How do I cancel my free trial?

You can cancel at any time. More on that here.

I didn't get a chance to use my free trial. Can I extend it?

Give our help center a call, and we’ll see what we can do.

1 (800) 767-3882

Will I get a discount on my purchase after this trial?

You can find our current offers here.

I did the trial and loved it. What do I do next?

If you have auto-renew on, then you’re good to go! If you aren’t, you can find our current offers here.

How much does this actually cost?

You can find the MSRP for each subscription and current offers here.

You can either pay the full cost up front, or pay over time with our 3-pay and 5-pay options available for certain subscriptions. Pricing and payment options vary for mobile app purchases.

What if I change my mind?

You can cancel your subscription within 30 days of purchase for a full refund or cancel before your subscription auto-renews.

Love Rosetta Stone, just don’t have enough time to learn? You can always upgrade to our Lifetime Subscription, which offers the freedom to start and stop as often as you need.

Can I change languages?

Rosetta Stone Unlimited members get full access to all our languages. You can find out how to sign up here.

How does 3-pay work? 5-pay?

Our Easy Payment plans allow you to break down the cost of the product into as many as three smaller payments, rather than paying the total cost of the product at once. The plan is eligible when you purchase a product that is $99 or more.

The first payment (including any applicable shipping and tax on the total purchase price) will be charged at the time your order is placed. Thereafter, your account will be charged the appropriate amount every month until you have reached the end of the payment plan. Our Easy Payment plan offers 0% APR and no interest charged from Rosetta Stone. You can select the Easy Payment plan option at the time of purchase.

What is Automatic Renewal?

By enrolling in automatic renewal, you authorize Rosetta Stone to automatically renew your online product subscription for additional subscription terms of the same length as the initial term purchased.

Upon expiration of the initial term of your subscription, Rosetta Stone will charge your credit card account for the full price in effect at the time of renewal (plus applicable taxes). Discounts and promotions applied to the purchase of your initial subscription term or advertised by Rosetta Stone at the time of renewal are not applicable to automatic renewal purchases.

Contact Customer Service at https://support.rosettastone.com to cancel automatic renewal and stop additional charges from being made to your account at any time. Cancel within 30 days of automatic renewal to receive a refund of your renewal term purchase. Group Tutoring sessions will not automatically renew for additional periods and cannot be "rolled over."

I didn't mean to automatically enroll for a new subscription. Help!

You can unsubscribe at any time.

To disable the automatic renewal of your online subscription, simply follow these steps.

  • Log in to your Rosetta Stone program.
  • On the top toolbar, click on your name, and select "My Account".
  • The Summary tab will appear. This is where you will opt out of the auto-renewal feature. To do so, simply click "Cancel Subscription". Once completed, your subscription will not renew after the expiration date."

Walk me through first-time set-up.

If you are on desktop:

  • Go to https://language.rosettastone.com
  • Type in your email address and new password
  • Press set up
  • You will get a prompt to connect with your laptop or computer’s microphone
  • After that, you’re free to to explore

If you are on mobile:

  • Search for Rosetta Stone on the Apple AppStore or Google Play store
  • Tap Rosetta Stone
  • Tap Install to download the app
  • Follow the sign-in prompt

I got an activation code. Where do I enter it?

I forgot my password.

Go to totale.rosettastone.com and click the "forgot password" link

Do I need Flash?

Nope!

My app is taking forever to open. What’s the deal?

Try closing out a few of your tabs, including Rosetta Stone. If that doesn’t work, you may want to restart your phone. And if that doesn’t work, you can contact customer support by emailing support@rosettastone.com.

Can I skip ahead?

Of course! Just click on the lesson you want to start and hop to it. You can always go back if you need to.

How do I use the app offline?

  1. Open the app
  2. Tap the “Learn” tab at the bottom of the screen.
  3. Tap the Unit you’d like to download.
  4. In the lower right hand corner, you’ll see “use offline”. Tap on that and the prompt to “download”.
  5. Your lessons should be downloaded and ready to use offline in as little as five seconds.

In addition to lessons, you can also download features such as Phrasebook. After a month, they’ll undownload (is that a word? Yes, it is!) to free up storage on your phone.

TruAccent isn't working. What do I do?

First, make sure you are in a quiet place. If that isn’t possible, you can always temporarily disable speech by pausing your lesson and tap the “disable” button next to the microphone.

From there:

  • Navigate to the menu
  • Open Settings
  • Open Speech Settings
  • Confirm:
    • Speech Recognition is ON (marked blue)
    • Speech Recognition Sensitivity is set to your comfort level
    • Voice Type is selected properly (Male/Female/Child)

How do I save my progress?

We’ll automatically save your progress as you go, even if you switch devices.

I don’t see my question here. Help.

Two options. You can either head to our Support Pages where we offer far more comprehensive technical support or you can reach customer support at support@rosettastone.com. And if you see a chat portal at the bottom of your screen, then you can also hit up one of our specialists right now. So, three options!

Contact us

Don’t see your question here? Hit us up!
Contact help@rosettastone.com or 1-800-ROSETTA.

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