[Case Study] PPHE Hotel Group
A successful customer experience can hinge on a conversation. In the global economy, workforce language proficiency is crucial for understanding and serving customer needs. PPHE Hotel Group launched the Rosetta Stone® program as part of its ongoing commitment to be an employer of choice within the hospitality sector and is designed to support language development to enhance the guest experience and develop employees. The Group prides itself on fostering an environment that inspires guests through individuality and passion, and delivering inspirational service to its guests.