TECHNICAL FAQS

We aim to have Rosetta Stone available to as many learners as possible. However, like with all software out there, snafus do happen. Whether you need help installing or the program just refuses to work, we're here to help.

What is Version 4 Download?

Version 4 Download includes everything you know and love about our traditional Version 4 CD-ROM set, with one major advantage: instant download. With Version 4 Download you can start your language learning instantly after purchase. See our Digital Download FAQs for the full details.

Will I be able to run this on my PC? What if I have a Mac?

Both our TOTALe Online and Version 4 CD-ROM products support computers with Windows or Mac operating systems. See our full System Requirements.

I'm receiving an error code when using the product, what do I do?

While we do our best to ensure our products work as often as well as possible, errors do happen. If your issue provided you with an exact error code, visit Success Central and run a search for the exact error code.

How do I install the program?

First and foremost, make sure your computer meets the minimum system requirements. If it does, then you're off to a good start.

If you happen to have TOTALe Online then you're in luck, as the program is entirely browser-based and requires no installation. For our Version 4 CD-ROM however, installation is required. A handy wizard will walk you through the process when you insert the CD.

If you need a bit of further guidance, see this video if you're installing on a Mac. If you're on Windows, check out this video.

How do I deactivate the product?

There are plenty of reasons to deactivate your Rosetta Stone product, from a simple return to migrating to a new computer. Deactivating is a simple process that can be done through the program interface itself.

1. Click on the Preferences icon in the Toolbar
2. Click on Add or Remove Languages
3. Click Deactivate Products

Still need help? Try this comprehensive walkthrough.

Things are a slightly bit different if you're on Version 3. See the walkthrough.

How do I install Version 4 CD-ROM on a computer with no CD drive?

Got your hands on a copy of our Version 4 CD-ROM but lack a CD drive to install it on your computer? While this makes things a bit more difficult, it is still entirely possible.

For step by step instructions, head over to our Success Portal

Where do I renew my subscription?

Within the product interface, you can renew your access to the online features by hovering over your name and then selecting My Account. If you're unsure what My Account is, check out this article.

I purchased the Version 4 CD-ROM set. How many computers can I install the software on?

The software can be installed on up two computers for use for up to five family members.

What is Audio Companion and how can I can use it?

Audio Companion™ is a specially designed set of activities that compliments the core Rosetta Course lessons so you can continue practicing your language away from your computer. These are audio-only files that are separate from our selection of mobile apps. Audio Companion is included with your Version 4 CD-ROM purchase. The CDs can be played on a normal CD player or as MP3s.

There are many ways for you to access the files on the device on your choice. If you have a CD player it is as simple as inserting the disk and hitting play. Things are a bit more complicated if you want to rip the files to your MP3 player, phone, tablet, or other device. Please check out this article for a step-by-step walkthrough.