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Shipping FAQs


U.S. Shipping


International Shipping


Have more questions? Call us 24 hours a day, 7 days a week: 1.800.788.0822 or 1.540.432.6166.


U.S. Shipping


What shipping options and delivery times are available within the U.S.?

Rosetta Stone offers various delivery methods to customers inside the United States:


Standard Shipping Methods

USPS First-class Priority Mail: This option is only available and required for packages shipped to APO/FPO and PO Box addresses and takes an average 7-10 business days for delivery.

Domestic U.S. Ground (UPS): U.S. Ground takes an average 5-7 business days for delivery.
 

Expedited Shipping Methods

Domestic U.S. 2-Day: Delivered in 2-3 business days.

Domestic U.S. Next Day: Delivered in 1-2 business days.
 

** Processing can take 1-2 business days from the time that your order is placed. Once this is completed the shipping method you chose will take effect.

** Saturday and Sunday are not viewed as standard delivery/transit days.
 

All orders are processed in the order in which they are received.
 

Have more questions? Call us 24 hours a day, 7 days a week: 1.800.788.0822 or 1.540.432.6166.

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Does Rosetta Stone ship to APO/FPO addresses?

Yes. All shipping to APO/FPO addresses must be sent by USPS First-class Priority Mail , as we do not provide any expedited shipping to APO/FPO addresses.
 

When entering the shipping address information, please place the APO or FPO in the city field, the 2 letter designation (AE, AP, etc.) in the state field, and the numbers go in the zip code field.
 

Unfortunately, we have no control on the delivery or package tracking as it is controlled by military postal service. Please remember that delivery to some parts of the world may require longer delivery times (up to 4-6 weeks).


Have more questions? Call us 24 hours a day, 7 days a week: 1.800.788.0822 or 1.540.432.6166.

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What courier service will deliver my package?

Domestic U.S. Ground is shipped by UPS.
 

Have more questions? Call us 24 hours a day, 7 days a week: 1.800.788.0822 or 1.540.432.6166.

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Does Rosetta Stone ship to PO Box addresses?

Yes. All shipping to PO Box addresses must be sent by USPS First-class Priority Mail , as we do not provide any expedited shipping to PO Box addresses.
 

Have more questions? Call us 24 hours a day, 7 days a week: 1.800.788.0822 or 1.540.432.6166.

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International Shipping


How long will delivery take for shipment outside the United States?

Rosetta Stone offers two delivery methods to customers outside the United States:
 

International Airmail: International Airmail takes approximately 4-6 weeks. Canadian shipments take an average of 4-6 weeks.

International Courier (UPS): International Courier takes approximately 1-2 weeks. Canadian shipments take an average of 3-5 business days.
 

Have more questions? Call us 24 hours a day, 7 days a week: 1.800.788.0822 or 1.540.432.6166.

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Do I have to be home to sign for the package?

A signature is required for International Courier deliveries only. No signature is required for International Airmail deliveries.


Have more questions? Call us 24 hours a day, 7 days a week: 1.800.788.0822 or 1.540.432.6166.

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Will customs, duties, or import fees apply to my order?

Customs, duties, and import fees may apply if your order is shipped to a destination outside the United States. Please contact your local authorities with questions about applicable charges.

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