Support

Track Your Order

View the status of your personal edition and homeschool edition

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Submit a Technical Support Request

Use this convenient form to send us your questions, and review our responses when it's convenient for you.

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Search our Knowledge Base (FAQs)

We study the most frequently asked questions and have nearly 200 public answers.

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System Requirements

Rosetta Stone is available in multiple formats to meet your needs.

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Downloads

To download and view User Guides, Curriculum Texts, Student Management Systems or Network Guides, go to our downloads page.

Product Registration

To register your Personal or Homeschool Edition purchase, go to our registration page

Support is not available on the following holidays in 2008:

New Year's Day - January 1

Memorial Day - May 26

Independence Day - July 4

Labor Day - September 1

Thanksgiving Day - November 27

Christmas Day - December 25

Return Policy

Every Rosetta Stone CD-ROM is backed by an unconditional six-month guarantee. If you're not satisfied with the progress you're making, we'll return your money, no questions asked.

To initiate a return or exchange, please call Customer Care at 1.800.280.8172 between 9 A.M. and 8 P.M. Eastern Standard Time (Monday thru Friday), to receive a Return Authorization Number. We are unable to process your request without it.

Please note that we cannot accept returns or exchanges of products at kiosk locations or returns of products not purchased directly from Rosetta Stone.

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