Forbes Insights: Reducing the Impact of Language Barriers
Forbes Insights surveyed senior executives at leading US companies to learn how language abilities impact individual and organizational success. The results indicate that corporate leaders see multilingual employees and language-training programs as critical ingredients to success in the global economy.
Bilingualism: The Newest Competitive Advantage for Companies
Why do leading US companies invest in foreign language training programs for their employees? A global consulting company surveyed nearly 500 senior and upper-management business professionals in a variety of functional roles to find out how language skills impact their business.
Companies typically send their most experienced and talented employees to work overseas, but more than 75% of international assignments still end up in failure. Why does this happen so frequently—and why is failure so widely accepted? See what international assignments expert and author Bruce Alan Johnson has found as he explores some of the main factors that influence the success or failure of international assignments.
The Loyalty Effect
Across the globe, consumers seek choices—especially options that offer better customer service. Organizations that differentiate themselves from their competition by providing excellent customer service will be successful in gaining customers and customer loyalty.
Language Skills Critical to Achieving Important Business Goals
White paper highlighting the role language (and HR/Learning and Development) plays in impacting customer service initiatives.