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Business

Talk to an expert about creating a plan that fits your needs and budget.
See how our customers are achieving their language-learning goals with TOTALe PRO.

Language Skills for Customer Service

Create Satisfied, Long-term Customers

As business expands internationally and the domestic population becomes more culturally diverse, it's essential to provide service and support in languages that your customers speak. When the employees who interact with customers cannot communicate with them, it has a negative influence on customer satisfaction, loyalty, and overall perceptions of the company. Language training gives customer-facing staff the necessary language skills to connect with customers and provide consistent and exceptional service experiences. With our Rosetta Stone TOTALe® PRO solution, businesses can:


 

  • Choose from a broad portfolio of languages to provide employees with training in the languages most commonly spoken by customers
     
  • Help employees learn to communicate in the customer's preferred language with the award-winning immersion learning experience in the Rosetta Course® platform
     
  • Give employees the confidence to use their new language skills and deliver exceptional customer service experiences with live conversation practice sessions led by Studio Coaches who are native speakers in Rosetta Studio® sessions
     
  • Ensure consistent and frequent practice by offering mobile applications for the iPad®, iPhone®, iPod touch®, and select Android™ devices and practice activities for MP3 players
     
  • Monitor employee usage and progress to track ROI on your language-training solution with the Rosetta Stone Manager™ tool


Related Resources
Download a copy of Driving Sales and Satisfaction with Multilingual Customer Service to learn about some of the obstacles to increasing sales and improving satisfaction with customers in multicultural domestic markets and emerging economies.