Aspen Skiing Company: A Global Accent on Service
Aspen Skiing Company, LLC (ASC) is headquartered in Aspen, Colorado and has earned international recognition for on- and off-slope activities it provides guests at Aspen Snowmass. In keeping with ASC's globally-minded marketplace approach, the company believed that equipping employees with language skills was critical to business success.
"Working with Rosetta Stone allows us to better serve our customers on and off the slopes. It also enables our employees to expand their skill set and grow within the company. It is a valuable tool both internally and externally for our business."
-Jeff Hanle, Director of Public Relations, Aspen Skiing Company
User Testimonial: Financial Services Professional
German accountant and tax advisor Rico Christin shares his language journey to learn English using Rosetta Stone Advantage - and highlights the benefits of the program's personal coaching features.
"Coaching and telephone lessons were incredibly helpful in improving my oral communication skills and fluent speech."
-Rico Christin, Chartered Accountant and Tax Advisor learning English
With new offices opening around the world, TripAdvisor saw the importance of having employees speak the language of the country they were in, both to boost internal communication and to increase effectiveness between offices. In lieu of classroom instruction, the company needed a solution to accommodate employees' busy schedules that is available anywhere, anytime, and on almost any device.
"After just two months of study with Rosetta Stone, learners saw a noticeable increase in their language proficiency, providing both business and personal value."
-Krysta Orzel, Global Learning Specialist, TripAdvisor
Best Buy sought a solution to close the communication gap between their English-speaking employees and their non-English-speaking customers. Rosetta Stone was chosen as the solution.
"The implementation of the program was really seamless because it's online, it's very easy to access. So once a user is set up there is very minimal administration, which was really important to us, because we have a really slim team."
-Melissa Johnson, Senior Manager
Interstate Hotels & Resorts
Interstate was challenged in finding a language-learning solution that could support employees and embrace diversity. One area of particular importance was improving guest relations by increasing communication between associates and guests through breaking down language barriers. Due to the global reach required for language training, Interstate implemented the Rosetta Stone Course® solution.
"Rosetta Stone has enabled Interstate to literally talk the talk with regard to one of our core values, ‘Embrace others' differences with respect."
-Bruce Barishman, Director of Organizational Development and Learning Services
KLM Royal Dutch Airlines
KLM and its partners fly to more than 250 destinations around the world and roughly 80% of their passengers speak a language other than Dutch. In seeking to provide customers with innovative products and safe, efficient, and service-oriented operations, KLM encourages employees to expand their skills and knowledge through training.
"A number of participants commented on how they liked the fact they did not have to go through regular grammar lessons to pick up the language but instead began using the language straight away."
TDK Electronics Europe
As TDK continued to grow it became apparent they needed to find a language-learning solution with a broad portfolio of languages that would help employees to communicate around the world. With a strong belief that ‘Connection, Communication and Completion' are a recipe for success, TDK felt that Rosetta Stone was a natural fit for their language-training needs.
"As we are a global company, covering many countries, regions and cultures, we believe that Rosetta Stone is the ideal tool to establish communication, understanding, and good team ‘spirit'."
Vi's mission is to enrich the lives of senior adult residents by providing a high-quality environment and enhanced service and care. The company needed a solution to enhance staff communication skills and break down language barriers between residents and employees. Rosetta Stone aligned with Vi's culture of excellence in training and could integrate with their Learning Management System, E-Campus.
"Rosetta Stone language training enables our employees to deliver on our service philosophy and customer-centric culture."
-Judy Whitcomb, Vice President, Human Resources and Learning and Organizational Development
Gilbane wanted an effective language-learning solution to build communication skills between their employees and trade contractors on company job sites. With a company focus of safety in the workplace Gilbane needed safety personnel, superintendents, and other field professionals to better communicate safety procedures as well as to track and resolve safety incidents.
"Selecting Rosetta Stone was a natural extension of our Gilbane Cares philosophy. We see everyone on our sites as family, so being able to communicate in our trade contractors' native language means a deeper connection that goes beyond compliance."
-Linda Hower Bates, Learning Technologist
With 22% of employees located in the United States, Leclerc sought a platform that would bridge communication between English- and French-speaking employees. Having launched classroom instruction in the past with little success the company needed a global solution allowing employees to study language anytime and anywhere.
"The Rosetta Stone solution has enabled us to offer language courses tailored to the needs of our employees. Participants in the program developed and strengthened specific language skills utilizing an anywhere, anytime solution."
-David Moisan, Training and Skills Development Coordinator