Retain Customers by
Improving Customer Service
Businesses that excel at delighting customers excel at retaining them. And with customer acquisition costs significantly higher than retention costs, focusing on improving customer service is a sound strategy.
The Loyalty Effect
A Harris Interactive report revealed that 60% of customers were willing to pay more to have a better experience with a company. Read more about the loyalty effect in this report.
With 30 languages including English to choose from, our language-learning solutions strengthen your employees' communication skills enabling them to better support customers, no matter their native language.
Ensure a Customer-Centric Culture
Vi Living Communities strengthens its culture of excellence in professional development with language training for employees, which has resulted in a 5.3% increase in resident satisfaction.